Last blog post from our Director Development Christian Kaas and his series of articles talking about “The way we do things around here” at LORENZ.
Responding to change
“Humphrey’s Law” says that customers never know what they want until they have working software in their hands to actually work with. To illustrate the point, let’s say we plan our April 2016 release with a list of features that was previously agreed in October 2015. We finish the project on time in April, delivering all of the features promised. But there’s still a high probability that a customer won’t be fully satisfied, simply because what we defined back in October is not necessarily what the customer needs in April. If customers aren’t exposed to working software before the end of our release, it’s then too late to incorporate their feedback.